Terms of service

These terms are an agreement between your company and crewster.pro (“we”) for the use of the service. By creating a company or using the service, you agree to them.

Who can use it

crewster.pro is for businesses in the United States. The person who creates a company must be allowed to accept these terms on the company’s behalf.

Accounts and roles

Each person has one role: Owner, Manager, Crew lead, Crew member or Customer. The Owner is responsible for who is invited and what role they get. Keep sign-in links, codes and passwords private.

Plans, seats and billing

There are two plans, Basic and Advanced, billed yearly or monthly. Basic includes 1 office seat and 10 crew seats, and Advanced includes 2 office seats and 20 crew seats. On Advanced, extra office seats are $25/mo and extra crew seats are $12/mo. Current prices are on the pricing page.

• Free trial: a new company gets a 14-day free trial of the plan it picks. Stripe takes a card at signup and charges it when the trial ends, unless the plan is cancelled first. One free trial per company and per card.
• Renewal: plans are paid in advance and renew automatically each year or month until cancelled.
• Changes: upgrades and added seats start right away, and the difference for the rest of the period is charged then. Downgrades start at the next renewal. Removing seats lowers the next bill, with no credit for the current period.
• Cancelling: the Owner can cancel any time on Settings › Plan. The plan stops at the end of the period already paid for (or at the end of the trial) and isn’t charged again. We don’t refund partial periods.
• Tax: sales tax is added where it applies.
• Failed payments: if a payment fails, the company has 3 days to fix it. After that it’s read-only until the payment goes through.

Payments are handled by Stripe.

Your data

Your company’s data stays yours. You allow us to store and process it to provide the service. You’re responsible for having permission to store your customers’ details and to send them invoices and portal invitations. Ourprivacy policy explains what we keep and for how long.

Text messages

crewster.pro can text your crew their invitations and sign-in codes and, if you switch them on, text your customers about their visits. Only switch customer texts on for customers who agreed to get texts from your company; you’re responsible for that permission. Anyone can reply STOP to stop texts from crewster.pro’s number, and they won’t be texted again unless they reply START. Message and data rates may apply. Carriers aren’t liable for delayed or undelivered messages.

Crew location

If you switch on arrival tracking, the crew lead’s phone records its location when they tap Arrived, Done or Can’t do at a stop. Tell your crew leads before you switch it on; the app asks you to confirm that you have. You’re responsible for any notice or consent the law requires where you operate for recording where employees are.

Acceptable use

• Don’t use crewster.pro for anything unlawful.
• Don’t use invoices, invitations, texts or the portal to send spam.
• Don’t try to reach another company’s data or disrupt the service.

Other services

Maps and routing use Google Maps. QuickBooks Online sync uses Intuit’s service. Payments use Stripe. Their own terms apply to your use of them.

The service

crewster.pro changes as we improve it. We may suspend accounts that break these terms.

Disclaimer and liability

crewster.pro is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, and we don’t promise the service will always be available or free of errors. You’re responsible for checking your schedules, invoices, and the texts and emails you send.

To the extent the law allows, we aren’t liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim about the service is limited to what your company paid us for it in the 12 months before the claim.

Changes

If we change these terms, we’ll update the date at the top of this page.

Contact

Questions about these terms? Send us a message on our contact page.