Privacy policy

crewster.pro (“we”) runs this website and the app at app.crewster.pro. This policy explains what we collect in each, why, and who we share it with.

This website

This website doesn’t use analytics or tracking cookies. The contact page uses Cloudflare Turnstile to check that a person, not a bot, is sending the form.

If you send the contact form, we receive your name, email address, company, number of crews and message. The form is sent to us by email through Resend, our email provider. We use these details only to reply to you.

Like any website, our web server keeps standard access logs (IP address, browser and the pages requested) to keep the site running and secure. They’re kept for a limited time and then deleted.

The app

When a company uses crewster.pro, the app stores:

• Accounts: each person’s name, email address or mobile number, and role, and a password if they set one. For someone who signs in with Google or Microsoft, also the ID of that account (see below).
• The company’s customer records: customer names, email addresses, phone numbers, billing and property addresses, access notes such as gate codes and pets, and the jobs, visits and prices for each customer.
• Crew photos and notes: photos are resized on the phone and their location data is removed before upload. The crew chooses whether the customer can see each photo and note.
• Arrivals and departures, only if the company switches this on: when a crew lead taps Arrived, Done or Can’t do at a stop, the time, who tapped, and the phone’s location and its precision at that moment. The phone isn’t tracked in between, and if location is blocked only the time is kept. The company’s owner and managers see it; customers don’t. It stays with the visit and is deleted with the company’s other data.
• Invoices and payments: invoices, and payments the office records by hand. Card and bank details never pass through crewster.pro.
• The company’s plan: the plan, seats and billing history. Stripe takes the payment; we keep only the card brand and its last four digits.

Signing in with Google or Microsoft

If you choose “Sign in with Google” or “Sign in with Microsoft” (or “Sign up with…”), Google or Microsoft tells us your name, your email address and an ID for your account there, and nothing else. We use them only to sign you in and, when you start a company, to fill in the owner’s name and email address. We never see your Google or Microsoft password, and we get no access to your email, files, contacts or calendar. We don’t keep the access they grant: it’s used once to confirm who you are, then thrown away.

You can remove crewster.pro from your Google or Microsoft account’s security settings at any time. You can still sign in with your email address.

Whose data it is

A company’s customer records belong to that company. We store and process them to run the service for the company. If you’re a customer of a company that uses crewster.pro, contact that company about your details.

Each company’s data is kept separate from every other company’s.

Services we use

• Stripe: takes payment for crewster.pro plans. Card details go straight to Stripe.
• Google Maps: to place addresses on the map, work out drive times and put stops in order.
• Resend: sends the app’s email (sign-in links, invitations, invoices and plan emails) and this website’s contact form messages.
• Twilio: to send text messages (see below).
• Push notifications: between crews and the owner in the app, sent through the push service of each person’s browser or phone (such as Apple, Google or Mozilla). They’re encrypted, so the push service can’t read them.
• Intuit QuickBooks Online: only when a company connects it. Customers, service types, invoices and payments sync between the two.
• Google and Microsoft sign-in: only for people who choose to sign in with them (see above).
• Cloudflare Turnstile: checks that the contact form is sent by a person, not a bot.

Text messages

crewster.pro sends text messages from one crewster.pro number, through Twilio:

• To a company’s crew: their invitation and one-time sign-in codes, when the company adds their mobile number.
• To a company’s customers: visit texts, only when the company switches them on and confirms its customers agreed: a reminder the day before a visit, “on my way”, visit done, and visit skipped or moved. That’s usually a few texts per visit.

Message and data rates may apply. Reply STOP to stop all texts from crewster.pro,START to allow them again, or HELP for help. Mobile numbers are used only to send these texts. We never sell them or share them for marketing, and we don’t send marketing texts.

Where data is kept

crewster.pro serves US businesses. Data is kept with our hosting provider and the services listed above, which may process it in the United States or other countries.

Keeping and deleting data

We keep a company’s data while it uses crewster.pro. If its plan ends, the company becomes read-only: people can still sign in and look things up, and it can pick a plan again to carry on. We may delete the company’s data 90 days after its plan ends; the owners get an email at least 14 days before.

An owner can ask us to delete the company’s data, or ask about it, through our contact page.

Children

crewster.pro is a tool for businesses and isn’t meant for children under 13.

Changes

If we change this policy, we’ll update the date at the top of this page.

Contact

Questions about this policy? Send us a message on our contact page.